First, I ordered two number twos. When I pulled up to the window the girl handed me my drinks with the exchange of my money. But what happened next turn my night upside down as if I I had the worst customer service ever. Both drink were wrong I asked for the Strawberry Passion fruit chiller and got Mango instead. Also my other drink was supposed to be Lemonade and it was Strawberry lemonade. Both drink were wrong and water down as if they only used water. As I handed back both drinks she went to talk to one of the servers that made it. As I looked through the drive through window the fat girl inside rolled eyes as if she was blaming the customer (ME) as if I made it wrong. She looked at me and rolled her eyes and went to make them again. The window server came up to the window and asked me what other drink didn’t I want. I told her “why would you ask me that when a customer ( ME) had already told you what I wanted?? I’m in customer service and this bad business practices. When a customer asks to fix the drinks you do it and not argue about it. Just make it the way your trained to prepare fruit chillers. Third manager Leslie on this shift was very rude and disrespectful to me. Finally when I got home both number twos were wrong. I asked for no pickles no mayo. She told me I needed to calm down over the phone but I was calm and professional. She needs to fired and the fat girl and window server. I highly do not recommend this Location. I’ve eaten here plenty of times and sometimes don’t have this much problems. People need to be retrained on customer service scenarios. Mistakes happen but nobody should be rude to customers. I’m very not happy as I sit at home with wrong food I can’t eat because I’m allergic to pickles I have to go hungry. If I could rate this store as a zero I would. 0!
Friday Nov, 24th 8:00PM. ::Be Aware:: ::Caution::
First, I ordered two number twos. When I pulled up to the window the girl handed me my drinks with the exchange of my money. But what happened next turn my night upside down as if I I had the worst customer service ever. Both drink were wrong I asked for the Strawberry Passion fruit chiller and got Mango instead. Also my other drink was supposed to be Lemonade and it was Strawberry lemonade. Both drink were wrong and water down as if they only used water. As I handed back both drinks she went to talk to one of the servers that made it. As I looked through the drive through window the fat girl inside rolled eyes as if she was blaming the customer (ME) as if I made it wrong. She looked at me and rolled her eyes and went to make them again. The window server came up to the window and asked me what other drink didn’t I want. I told her “why would you ask me that when a customer ( ME) had already told you what I wanted?? I’m in customer service and this bad business practices. When a customer asks to fix the drinks you do it and not argue about it. Just make it the way your trained to prepare fruit chillers. Third manager Leslie on this shift was very rude and disrespectful to me. Finally when I got home both number twos were wrong. I asked for no pickles no mayo. She told me I needed to calm down over the phone but I was calm and professional. She needs to fired and the fat girl and window server. I highly do not recommend this Location. I’ve eaten here plenty of times and sometimes don’t have this much problems. People need to be retrained on customer service scenarios. Mistakes happen but nobody should be rude to customers. I’m very not happy as I sit at home with wrong food I can’t eat because I’m allergic to pickles I have to go hungry. If I could rate this store as a zero I would. 0!
I usually love Wendy's but the food we got today was awful! Cold chili! Stale fries. Overall disgusting. Need to hire better staff.
Wasnt sure what time they opened. The door was unlocked so went in amd the lady was very rude. Her words was we dont open for 3 more minutes! Which was fine but she acted like iy was my fault the door was open and no sign saying whay time they opened! Just rude!
Friday Nov, 24th 8:00PM. ::Be Aware:: ::Caution::
I love the service you get there........ I wish all service was as great as that place wow!!!!!!!!! Is all I can really say... Wow
Wendy S is a US Restaurant based in Muscle Shoals, Alabama. Wendy S is located at 1401 Woodward Ave, Muscle Shoals, AL 35661, USA.
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